a. Delivery Range--heydoki.com could ship anywhere is in postal service in the world. If your shipping address is a Military or P.O. Box shipping address, you should choose EMS as you shipping method, for other shipping methods couldn't accept the Military and P.O. Box shipping address.
b. D.D.U.--All of our orders are shipped as "D.D.U." (Delivered Duties Unpaid), heydoki.com.com cannot be held responsible for any accrued additional charges such as taxes, duties or tariffs that may apply to international orders. To find out more about this, please contact your local custom office. All prices on our site are quoted in US Dollars.
c. Cancellation--Once our order has been placed, you may cancel within 24 hours before work as begun on the production of your order. We do not offer cancellation or refund once work has begun on your order. If you are cancelling before work has begun, then we will refund your payment in full via whichever payment method you used. If not, we will impose related fees according to the executable state of your order.
d. Processing Time--As a unique selling point of Heydoki.com, all of our dresses can be custom made (except In Stock items which will be ready within 3 business days before shipment). Normally, it will take 15 to 20 business days to tailor a new dress before arranging shipment. It might be more or less, which depends on individual dress style and order quantity. Once your order has been placed, a notification e-mal will be sent to inform you the estimated delivery time of your order. If you have any questions about the delivery time or you want to rush your order for urgent dress wearing day, you should contact us within 48 hours.
e. Alteration Requirement--Once your payment has been paid and confirmed. Our dressmaker will make or prepare the dress according to the size and the color you choose. If you have any requirement of exchange color and size, please inform us with 24 hours before work has begun. If not, we will impose related fees according to the executable state of your order.
f. Shipping Time--The international delivery may take 5 to 30 post days via different shipping options (please check the following information for more details about the available shipping methods). Please make sure you have allowed adequate time before your actual dress wearing date. We cannot be held responsible for the delivery time by shipping company. When your order is shipped out, a notification will be sent to the e-mail box you registered on our website. You can find a tracking number in the Email and you can track the state of order online.
Heydoki supply you a range of shipping methods to choose from, they are DHL Express, UPS, FedEx, EMS, Standard Mail Post, and Surface. You can choose whichever method suits you best when you place an order. The following information will show you some useful information to select the shipping method.
1. DHL Express
DHL Delivery times are between 5-7 post days to all major destinations. For Middle East area, Africa, Southeast Asia and some small countries, DHL is the best shipping method for you to choose, whose shipping time and shipping cost are the most competitive(DHL does not accept Military address). DHL will update the shipping information onto website in 24 hours.
EMS Delivery times are between 7-15 post days to all over the world. And the shipping cost will be more competitive to the above 3 express shipping methods (EMS accept Military address). EMS will take 1-2 business days to update the information onto website. You can track EMS packages on your local post office websates.
According your selected products for ordering are all free shipping targeted. We will select one shipping methods for you by Heydoki.com.
if you have any special requests about the shipping option or delivery condition, you may leave your request on "Order Inquiry", or directly contact our after sales service team at [email protected]